Help
Support
Email support@cameracarbon.com. Tell us your phone model, its iOS or Android version and, for community questions, your handle.
Frequently asked
I own a photograph shown in the App. How do I take it down?
Previews of copyrighted photographs are small images loaded from the page that publishes them; we don’t host them. Tap Request removal under the preview and it disappears from the App for everyone straight away. Or email support@cameracarbon.com with the photograph’s title and we’ll remove it.
How do I delete my account?
Open System, then Delete community account, and confirm. This removes your profile, posts, the photos in them, comments, likes, follows and blocks. It can’t be undone.
If you signed in but never created a profile, or no longer have the App, email us from the address you signed in with and we will delete the account. Deleting your account does not cancel a Pro subscription.
How do I erase the data on my phone?
Your gear, saved photographs and saved matches are stored only on your device. To clear them, open System and tap Erase all local data, or delete the App. This data isn’t synced, so it won’t follow you to a new phone unless your iPhone backup restores it.
How do I restore my Pro purchase?
Open System, tap the plan card to open the Carbon Pro screen, and tap Restore Purchases. Make sure you are signed in to the App Store with the Apple ID you bought Pro with.
How do I cancel or change my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions, choose Camera Carbon and cancel at least 24 hours before the renewal date. Pro stays on until the end of the period you paid for. For refunds, use reportaproblem.apple.com.
How do I report a post, comment or member?
Tap the ••• menu on the post, comment or member’s profile, choose Report, then pick a reason (spam, harassment, hate, nudity, violence, not the poster’s photograph, or something else). The content is hidden from you straight away and we review it. For anything urgent, email us with a link or the post’s code (for example CC-0042).
How do I block someone?
From the same ••• menu, choose Block. Their posts and comments disappear from your feeds and any follows between you are removed. To unblock, open System and tap the member under Community.
My camera, lens or a photographer is missing. Can you add it?
Yes. When a search comes up short, tap Request a photographer (or Add a missing camera, or Camera not listed / Lens not listed when adding gear) and tell us the name, with a link to a manufacturer page, museum record or article if you have one. Photographer searches also show matches from Wikidata; tap one to request it. We check every request against reliable sources before adding anything.
My sign-in code didn’t arrive.
Check your spam or junk folder, and wait a minute before asking for another code. Codes expire after a short time, so use the newest one. If it still doesn’t arrive, email us.
Does Camera Carbon share my photo’s location?
No. Photos are re-encoded on your phone before upload, which removes the location and other metadata. Only the camera settings you confirm are posted. See the Privacy Policy.